Frequently Asked Questions


  1. What makes Andes Connection's Alpaca scarves unique? Our scarves are crafted from 100% baby Peruvian Alpaca fiber, known for its exceptional softness and warmth. We source the finest Alpaca to ensure you experience luxury with every wear.

  2. Are your scarves suitable for sensitive skin? Yes, our Alpaca scarves are hypoallergenic, making them perfect for individuals with sensitive skin. Experience comfort without compromise.


    Are Alpacas harmed in the process of making Alpaca scarves? No, at Andes Connection, we prioritize ethical and sustainable practices. The Alpaca fiber used in our scarves is sheared in a humane and cruelty-free manner. We work with trusted suppliers who adhere to responsible and animal-friendly processes, ensuring the well-being of the Alpacas. Our commitment is to provide you with high-quality Alpaca scarves while respecting the welfare of the animals involved in the production.

  4. How do I care for my Alpaca scarf? To maintain the softness and quality, we recommend DRY CLEANING only.

  5. Do you offer free shipping within Canada? Yes, we provide free shipping for all orders within Canada. Enjoy the convenience of doorstep delivery without any additional cost.

  6. Are Andes Connection scarves ethically sourced?

    Absolutely. We are committed to ethical sourcing practices.  We work closely with suppliers who share our values, guaranteeing fair treatment of workers and responsible production methods. When you choose Andes Connection, you're not just getting a scarf – you're supporting a brand dedicated to ethical and sustainable practices. Our supplier is certified with RAS, Responsible Alpaca Standard, given by Textile Exchange.

  7. Can I return or exchange my purchase? We offer a hassle-free return and exchange policy. If you're not satisfied with your scarf, contact us within 30 days of receiving your order, and we'll assist you in the process.

  8. Are there any upcoming promotions or discounts? Stay updated on our website and social media channels for the latest promotions and discounts. We love surprising our customers with special offers.

  9. Can I purchase Andes Connection scarves in physical stores? Currently, we primarily operate online. You can explore our collection and make purchases through our website for a seamless shopping experience.

  10. How can I contact Andes Connection for further assistance? For any inquiries or assistance, you can reach out to our customer service team at We're here to ensure your Andes Connection experience is exceptional.